Privacy policy

1. Data controller and contact information

Zenvora is a brand operated by an individual and is not a registered company.

The data controller is Max Sjoberg, who operates Zenvora.

Email: zenvora.automation@gmail.com

2. Contact by email

The website has no contact form. You can contact us through the AI chat (see section 3) or by email at zenvora.automation@gmail.com.

When you email us, the information you send is processed, such as your name, email address and the content of your message.

3. AI chat assistant (Voiceflow)

The website has an AI chat assistant provided by Voiceflow. The chat window is loaded from Voiceflow's servers on every page.

When you chat, your messages and the assistant's replies are sent to and stored by Voiceflow. Any information you type into the chat yourself – such as your name, email address, phone number or details about your business – is therefore processed by Voiceflow. Please avoid sharing sensitive information in the chat.

Voiceflow assigns your browser a random user ID and stores the chat session in your browser's local storage so the conversation persists between pages. Technical information such as your IP address also reaches Voiceflow when the chat loads.

The assistant's replies are generated by AI. They may contain errors and are not binding offers.

4. Purposes and legal bases for processing

Email: the information is used to reply to your enquiry and to discuss or prepare a possible collaboration. The legal basis is legitimate interest in replying to enquiries and, when you ask for a proposal or collaboration, steps taken at your request before entering into an agreement.

AI chat: the conversation is used to answer your questions about Zenvora's services and, if you wish, to follow up on a possible collaboration. The legal basis is legitimate interest in replying to enquiries and steps taken at your request before entering into an agreement.

Language cookie: stored only if you have given consent in the cookie banner. The legal basis is consent.

5. Third-party service providers

Voiceflow: provides the AI chat assistant and receives and stores chat messages, a user ID and technical information. Voiceflow may in turn use sub-processors, for example for AI models, under its own terms.

Gmail (Google): email sent to zenvora.automation@gmail.com is received and stored in Google's email service.

Google Fonts (Google): fonts are loaded from Google's servers, which means your browser sends your IP address and technical information to Google when the page loads.

Lovable and Cloudflare: the website is built on Lovable's platform and delivered through Cloudflare's network. Technical information about requests, such as IP address, is processed to serve the page and protect it against abuse.

6. International data transfers

Voiceflow, Google, Lovable and Cloudflare may process data outside the EU/EEA, including in the United States. Transfers take place under the providers' terms and the safeguards they apply. Contact us at zenvora.automation@gmail.com for more information.

7. Data retention periods

Emails and contact details are kept until the matter is closed and are then deleted.

Chat conversations are stored by Voiceflow. If you want your conversation deleted, email zenvora.automation@gmail.com.

The language cookie and the cookie storing your cookie choice last up to 12 months, or until you clear them in your browser. Cloudflare's security cookie lasts 30 minutes.

8. Cookies, local storage and analytics

zenvora_lang stores your language choice (Swedish or English). It is set only if you allow it in the cookie banner.

zenvora_consent stores your answer in the cookie banner so you don't have to answer again. It is used for nothing else.

__cf_bm is set by Cloudflare to tell humans from automated traffic and protect the website. It is necessary for the site to work securely and lasts 30 minutes.

sessionStorage temporarily holds your scroll position (tsr-scroll-restoration) so the back button works. It is deleted when you close the tab.

In localStorage, the Voiceflow chat stores a user ID (voiceflow-client-id) and your chat session (voiceflow-session-…) so the conversation persists between pages and visits. You can delete them in your browser settings.

We do not use analytics tools, advertising trackers or pixels.

To pick Swedish or English automatically on your first visit, the server reads which country the request comes from. The country is not stored.

You can change or withdraw your consent at any time via the "Cookie settings" link at the bottom of every page.

9. Your rights under the GDPR

You have the right to request access to, correction or erasure of your personal data, to request restriction of processing, to object to processing, to withdraw consent and, where applicable, to receive your data (data portability).

Send your request to zenvora.automation@gmail.com.

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY), imy.se, or the supervisory authority in your country.

10. How to contact us about personal data

If you have questions about how personal data is handled, please email zenvora.automation@gmail.com.